Last Updated: 28/11/2025
Welcome to Navigans Voyages Private Limited (“Navigans”, “we”, “us”, “our”).
By accessing our website, booking a service, or interacting with us digitally or offline, you agree to comply with the Terms & Conditions outlined below.
If you disagree with any part of these Terms, please refrain from using our services.
1. About Us
Navigans provides travel-related services including flight bookings, hotel reservations, tour packages, visa assistance, travel insurance, transportation arrangements, and other travel facilitation services.
We act as an intermediary between customers and service providers such as airlines, hotels, tourism operators, insurance companies, transport vendors, and government authorities.
2. Bookings & Payments
2.1 Booking Confirmation
A booking is considered confirmed only after:
- Full or partial payment (as applicable)
- Receipt of an official confirmation from the supplier (airline/hotel/tour operator)
2.2 Accuracy of Information
Travellers must ensure all details provided (name, date of birth, passport number, travel dates, etc.) are accurate.
Any error may lead to:
- Additional charges
- Re-issuance fees
- Booking denial
Navigans is not responsible for losses due to incorrect information provided by the customer.
2.3 Pricing & Currency
- Prices are subject to availability, supplier policies, currency fluctuations, tax changes, and market variations.
- Quotes are valid only at the time of issuance.
2.4 Service Charges
All Navigans service charges and convenience fees are non-refundable.
3. Travel Documents & Compliance
Travellers are responsible for:
- A valid passport with required validity
- Required visas and entry permits
- Travel insurance (recommended)
- Vaccination and health certificates
- Compliance with immigration, airline, and destination regulations
Navigans is not liable for losses arising from:
- Visa rejection or delay
- Denied entry or boarding
- Missing mandatory documents
- Expired or invalid passports
4. Cancellations, Changes & Refunds
4.1 Cancellations by Traveller
All cancellations are subject to:
- Airline/hotel/tour operator policies
- Applicable penalty or cancellation charges
- Navigans service charges
4.2 Refunds
Refunds:
- Are processed only after the supplier releases the refund
- Can take 7–21 working days depending on provider timelines
- Are credited to the original payment method
No refunds for:
- No-shows
- Partially used tickets
- Unused package components
4.3 Amendments
Date/time changes, route changes, names corrections, or upgrades:
- Are subject to airline/hotel rules
- May involve fare differences
- Will incur service fees
5. Limitations Of Liability
Navigans is not responsible for:
- Flight delays, rescheduling, or cancellations
- Baggage loss or delays
- Political unrest, weather conditions, or natural calamities
- Service failures by third-party suppliers
- Errors from external websites or APIs
- Loss of personal items during travel
Our responsibility is strictly limited to the value of the service purchased from us.
6. Use Of Website
By using our website, you agree not to:
- Engage in fraudulent activities
- Misuse or interfere with the platform
- Copy, modify, or alter website content
- Use automated systems or bots for data extraction
All content (logos, text, design) is the intellectual property of Navigans.
7. Force Majeure
Navigans shall not be liable for delays or cancellations due to events beyond reasonable control, including:
- Natural disasters
- War or terrorism
- Government regulations
- Strikes or labour disputes
- Pandemic or epidemic situations
- Technical failures beyond our control
Refunds in such cases will follow the respective provider’s policy.
8. Insurance
We strongly recommend obtaining comprehensive travel insurance covering:
- Trip cancellation
- Lost baggage
- Medical emergencies
- Personal accidents
- Travel delays
Claims must be raised directly with the insurance provider.
9. Third-Party Links
Our website may contain links to external sites.
We do not endorse, control, or take responsibility for:
- Third-party content
- Their security or privacy practices
- Any loss resulting from their use
10. Governing Law
For India-related bookings
The Terms are governed by the laws of India, with jurisdiction in Kerala.
For Oman-related bookings
The Terms are governed by the laws of the Sultanate of Oman, with jurisdiction in Muscat
11. Modifications To Terms
Navigans may update or modify these Terms & Conditions at any time.
Changes will be published on this page with an updated “Last Updated” date.
Continued use of our services constitutes acceptance of the revised Terms.
12. Contact Information
For queries, disputes, or clarifications, reach us at:
India Office (Registered Office)
Navigans Voyages Private Limited
Room No: XII/236-K, 236-L, Tanaz Complex,
P.O. Pazhuvil, Thrissur, Kerala – 680564, India
+91 86062 88204
info@thenavigans.com
thenavigans@gmail.com
Oman Office
The Navigans
P.O. Box 889, PC 114, Muttrah,
Sultanate of Oman
+968 9691 8189
info@thenavigans.com